Terms and Conditions for using Uber Organic Products and Services
The Uber Organic Website is provided to you free of charge for your personal use, subject to these Terms and Conditions. By using Uber Organic website and services you agree to be bound by these Terms and Conditions.
The Uber Organic Website is owned and operated by Uber Organic Limited
1. Delivery
a. The minimum time between order and delivery is 2 days from placing the order. We currently deliver selected North London postcodes. Our delivery is free of charge. The available delivery times are set according to area and can be found using the Postcode Checker on the Uber Organic Ltd website. The delivery times are arranged in 2 or 3 hour slots.
b. Before your order is to be dispatched, the delivery driver might contact you to make sure he/she is delivering to the correct address or that you are at the delivery address to receive your order.
c. Uber Organic will not be liable for any failed deliveries due to incorrect contact information whether that be telephone number or in the absence of that email or incorrect delivery address information.
d. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.
e. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss this causes. We will not, of course, charge for goods unless or until we have delivered them to you.
2. First Order Offer
This offer applies to all new customers that register on the Uber Organic Ltd website after the 27th of September 2007. The offer consists of £5.00 being deducted off the customer’s initial order value that includes one of our regularly delivered (repeat) boxes (see Organic Boxes). The offer can only be taken up by 1 person per household or specific delivery address. The offer will be void if Uber Organic Ltd has sufficient reason to believe that it has been misused by more than one registration on the same delivery address.
It is at the discretion of Uber Organic to determine the end date of this offer, at which point it will be completely removed from the Uber Organic website. The same offer stated on promotional literature will not be valid from the time it has been removed from the Uber Organic website. Uber Organic has no responsibility to honor the same offer stated on printed material after it has been removed from the website, as printed material might be outdated.
3. Cancellations
By ordering one of our regularly delivered (repeat order) boxes you agree to the stated terms and conditions. Cancellation of our regularly delivered (repeat order) boxes can be requested at the end of the first month of subscription. The advance notice for cancellation is 2 weeks. This makes the earliest cancellation possible 6 weeks after signup, provided the cancellation is requested via email 4 weeks after signup and giving a 2 week notice for our Weekly, One and a Half Week and Bi-weekly boxes.
For one-off orders over £30 all cancellations and changes must be given at least 3 days (72 hours) prior to the arranged delivery date so that we can make appropriate arrangements with our suppliers and farms.
4. Replacement
It is our top priority to make sure our Organic produce is of a high standard. On the odd occasion a substandard item may make it through. If this happens please let us know and we will credit your account or replace the item free of charge within the same or the following week depending on our delivery schedule to the affected customer’s area.
5. Complaints
If you have any complaints concerning any part of our service then please contact us by email at info@uberorganic.co.uk or our at customer services customers@uberorganic.co.uk. We are always willing to improve our service. All complaints will be dealt with within 24 hours.
6. Registration
To order from Uber Organic, you must register with us. This is referred to as set up an account or register throughout our website and literature. However, this is not a credit account, payment will be required upon delivery of goods. To register with Uber Organic you must be over eighteen years of age.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of the website..
7. Password and security
When you register to use the Uber Organic Website you will be asked to create a password. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
If Uber Organic has reason to believe that there is likely to be a breach of security or misuse of the Uber Organic website, we may require you to change your password or we may suspend your account.
8. Payment
You must ensure that Uber Organic is provided with details of a valid credit or debit card bearing either the Mastercard, Visa, Delta or Switch symbol. You must update your Uber Organic account in the “My Account” area with any change to these details immediately.
Your credit card and payment details will be held on our system; we do our best to ensure the security of these details but this cannot be guaranteed. Your card will automatically be charged for the goods which you have ordered, on or after the day of delivery.
9. Uber Organic’s right to cancellation
Uber Organic may suspend or cancel any accepted order or your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel your registration with us at any time by informing us in writing. If you do so, you must stop using Uber Organic services, including this website. The suspension or cancellation of your registration shall not affect either party's rights or liabilities accrued to the date of termination or any orders submitted by you before we received notice of your cancellation, and you will continue to be bound by such orders.
Any other provisions of these Terms and Conditions applicable to the use of the Uber Organic website shall survive cancellation.
10. Uber Organics liabilities
The ‘ Website is provided by Uber Organic as is without any warranties or guarantees save those set out in these Terms and Conditions.
Whilst Uber Organic tries to ensure that material included on the Uber Organic website is correct, reputable and of high quality, we cannot accept responsibility if, despite our endeavours, this is not the case. Without prejudice to your statutory rights, Uber Organic will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Uber Organic Website. If Uber Organic is informed of any inaccuracies in the material on the website, we will attempt to correct the inaccuracies as soon as we reasonably can.
We disclaim all liabilities in connection with the following:
(a) technical problems including errors or interruptions of the Uber Organic Website but we will use reasonable endeavours to correct or avoid them
(b) incompatibility of the Uber Organic Website with any of your equipment, software or telecommunications links
(c) unsuitability, unreliability or inaccuracy of the Uber Organic Website but we will take reasonable care to ensure information there is accurate
(d) inadequacy of the Uber Organic website to meet your requirements
11. Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
We shall not be liable for any delay in or failure to perform any of our obligations if the delay or failure is caused by circumstances beyond our reasonable control including, without limit, difficulties or failures of our suppliers.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
12. Alteration of Service or Amendments to the Conditions
We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Uber Organic website. The changes will apply to the use of the Uber Organic Website after we have given notice. If you continue to use the Uber Organic website after the date on which the change comes into effect, your use of the Uber Organic website indicates your agreement to be bound by the new Terms and Conditions.
